Privacy Policy

Privacy Policy CHY

https://www.chy-pottery.nl


About our privacy policy

CHY cares deeply about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by CHY. The effective date for the validity of these conditions is 30/01/2022, with the publication of a new version the validity of all previous versions expires. This privacy policy describes which data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, you can contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.

Online Store Software


YourWeb

Our webshop has been developed with software from JouwWeb. Personal data that you make available to us for the purpose of our services will be shared with this party. YourWeb has access to your data to provide us with (technical) support, they will never use your data for any other purpose. YourWeb is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. YourWeb uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored.
JouwWeb reserves the right to share collected data within its own group in order to further improve the service.

Email and mailing lists


YourWeb

We send our newsletters and transactional emails using our web store software 'YourWeb'. All confirmation emails you receive from our website and web forms are sent via the JouwWeb servers. YourWeb will never use your name and e-mail address for its own purposes. At the bottom of every e-mail that is automatically sent via our website you will see the 'unsubscribe' link. If you click on this you will no longer receive e-mail from our website. This can seriously reduce the functionality of our website! Your personal data is sent, stored and disclosed securely by JouwWeb. YourWeb uses cookies and other internet technologies that provide insight into whether e-mails are opened and read.
In addition, JouwWeb processes information about you as a recipient and the subject line of e-mails for the

improve the quality of the service, this data is kept for 30 days. JouwWeb reserves the right to use your data to further improve the service and to share information with third parties in this context.


YourWeb

We use the services of JouwWeb for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. YourWeb does not have access to our mailbox and we treat all our e-mail traffic confidentially.

Payment Processors


Mollie

We use the Mollie platform to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data for longer than permitted by law.


Klarna

We use the Klarna platform to handle (part of) the payments in our webshop. Klarna processes your name, address and residence details and your payment details such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context.
Klarna shares personal data and information regarding your financial position with credit rating agencies in the event of a deferred payment application (credit facility). All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Klarna's services for which they engage third parties. Klarna does not store your data for longer than permitted by law.

Reviews Shipping & Logistics


PostNL

When you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL only uses this information for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.

Invoicing and accounting

E-Accounting

We use the services of E-Bookkeeping to keep track of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data is sent and stored protected. E-Bookkeeping is obliged to observe secrecy and will treat your data confidentially. E-Bookkeeping does not use your personal data for purposes other than those above
described.

Purpose of the data processing


General purpose of the processing
We only use your data for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to - other than at your request - contact you at a later time, we will ask you for explicit permission for this. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all kept confidential by virtue of the agreement between them and us or an oath or legal obligation.


Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.
Cooperation in tax and criminal investigations
In some cases, CHY-Pottery can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.


Retention periods
We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request for forgetting. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.

Your rights


On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a forget request we administer anonymized data. You will receive all copies and copies of data in the machine readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.


Right of access
You always have the right to view the data that we process or have processed and that relate to your person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data to the e-mail address known to us, stating the category under which we have stored this data.


Right of rectification
You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to you adjusted. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us.


Right to restriction of processing
You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.


Right to portability
You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to you, have it performed by another party. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties to the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.


Right to object and other rights
In some cases you have the right to object to the processing of your personal data by or on behalf of CHY-Pottery. If you object, we will immediately stop the data processing pending the handling of your objection. If your objection is justified, we will make copies and/or copies of data that we process or have processed available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.


Cookies


Google Analytics
Cookies are placed via our website from the American company Google, as part of the "Analytics" service. We use this service to keep track of and to get reports on how visitors use the website.
This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.


Third Party Cookies
In the event that third-party software solutions use cookies, this is stated in this privacy statement.


Changes to the privacy policy


We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will inform you by e-mail.

Contact details


CHY-Pottery

Van Hoytemastraat 71

2596 EP The Hague

The Netherlands

charlotte@chy-pottery.nl


Contact person for privacy matters

Charlotte Visser